OrHIMA On Demand Audio Conference:

Benchmark Coder Productivity to Improve Efficiency and Justify FTEs


Recorded Live on August 18, 2009

Access Instructions


Do your current full-time employees (FTE) keep your hospital or physician practice running efficiently? Are you looking for ways to justify additional FTEs? How can you establish fair productivity standards that accurately reflect your coders' workload? Establishing productivity standards can be difficult because you need to take various factors into account, and there are no "apple to apple" comparisons on which you can base your own requirements. Hospital size and type, record type, and patient volume are just a few of the factors that affect productivity.

HIM directors and physician practice managers can develop coder productivity standards by learning from their peers as well as taking into account data that drills down into the factors that affect productivity. During this program, our speakers provide highlights from HCPro's national coder productivity benchmark survey as well as a case study of how one facility increased its productivity, thereby reducing its number of bill hold days from 6.8 during a system conversion to 0.8 in fewer than 18 months.

CEUs: 2


  • Coding productivity: What you need to know to establish standards
    • Data to collect and statistics to consider
    • Different approaches to establishing standards
    • Ways to improve productivity
    • The importance of coder education and skill set
  • Selected highlights from HCPro's 2009 coder productivity benchmarking survey
    • Summary of survey results
    • Major factors that affect coding productivity
    • Productivity standards according to bed size
    • Productivity standards according to setting type
  • Case study: How one hospital measures coding productivity
    • Establishing and monitoring productivity and quality standards
    • Monitoring and updating standards in light of new technologies and other changes
    • Using standards to justify additional FTEs
    • Correlating standards with discharge-not-final-billed days
  • Question and answer session


Rose T. Dunn, RHIA, CPA, CHPS, FACHE, MBA, chief operating officer, First Class Solutions (Maryland Heights, MO). Dunn assists clients in improving the operational performance of their HIM, PFS, and Care Management departments. She was vice president at Barnes Hospital (St. Louis) where she was responsible for more than 1,600 employees and new business development, and worked in the managed care industry for MetLife and served as a chief financial officer of a dual hospital system in Illinois.

Anissa Fabrizio, RHIA, CCS, administrative director of HIM and patient access/HIPAA privacy officer, St. Anthony Central Hospital (Denver, CO).St. Anthony Hospitals is part of Centura Health, Colorado's largest family of hospitals and healthcare services and operator of 12 hospitals, seven senior living communities and home care and hospice services. Fabrizio has had various roles within HIM for the past 18 years, and currently serves as the treasurer for the Colorado Health Information Management Association.

Publisher HCPro, Inc.

With more than 25 years of experience, HCPro, Inc. is a leading provider of integrated information, education, training and consulting products and services in the vital areas of healthcare regulation and compliance.

Access Instructions and Technical Requirements

You will receive access instructions via email on how to access the recording, presentation, supplemental materials, evaluation and CE within two business days after receipt of payment.

You are able to access the recorded session until January 14, 2014.

This recorded seminar uses Internet streaming audio, which requires that your computer have a sound card, speakers, and Adobe Flash Player. You will need Adobe Flash Player version 10 or higher in order to access the recording. Not sure if you have Flash? Click here to find out. If you do not have Flash, click here to download.


Member Type




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